Customer Service Lead – After-Sales Service

Customer Service Lead – After-Sales Service

Reporting to the Operations team, you will be responsible for managing after-sales service requests. You will ensure rigorous, human, and structured follow-ups to maintain long-term relationships with our customers and guarantee their satisfaction after delivery or installation of our products.

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Your daily life :

  • Receive and process new service requests.
  • Follow up on after-sales service files with customers and suppliers.
  • Document interventions completed by Jalmo (service reports, work orders, follow-ups).
  • Coordinate communications between customers, operations, and sales.
  • Participate in scheduling service appointments with customers.
  • Collect customer availability and coordinate schedules with operations.
  • Communicate with customers regarding changes or adjustments to the schedule.
  • Contact customers after delivery or installation to gather feedback.
  • Request and compile Google reviews.
  • Compile after-sales department statistics.
  • Contribute to improving internal processes related to the customer experience.

Requirements :

  • Excellent command of French and English, spoken and written.
  • Strong computer skills.
  • Knowledge of Google Workspace and Microsoft (Office).
  • Experience with a CRM (Pipedrive is an asset).
  • After-sales service experience or similar role (minimum 3 years).
  • Experience in the windows/doors industry or construction (a strong asset).

What our employees have to say

Testimonials

  • A great little team — it really feels like a family. Our team is always looking for solutions and focused on moving forward. Jalmo in three words: Family, happiness, and proactivity!

    Valérie

  • I really enjoy my job. It’s a very family-oriented company. It’s the first time I’ve worked somewhere where I feel so close to my team.

    Martine

  • Jalmo is an innovative company. We truly value development and innovation in the doors and windows industry. Our team includes people who are constantly creating and innovating all year long, which allows us to offer unique products. And it’s not over — we’re nowhere near done innovating!

    Alex

  • I really like the teamwork and the great atmosphere among colleagues. Jalmo in three words: Trust, energy, and commitment.

    Kevin

  • I love the versatility my position at Jalmo offers me. It’s exciting to grow as a person with a team that’s constantly innovating!

    Marie
valerie martine alex kevin marie

Working at
Jalmo means:

  • Being part
    of the family

    We want you to feel good, all the time. We communicate openly and no topic is off limits.

  • Striving to innovate
    in the industry

    Jalmo is a future-focused company, driven by innovation and technology. Your ideas are always welcome.

  • Having room
    to grow your career

    We offer a stimulating work environment. Training, mentoring, and growth opportunities are available to you.

  • Working on
    diverse projects

    Your daily tasks will be varied. By being versatile, you’ll get to learn a wide range of skills. No boring routine here!

  • Knowing how to have
    fun every day

    We regularly organize social activities, team events, and outings to have fun together!

Send us your application

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